Colin Shaw defines customer experience as “the sum of all interactions between a customer and your organization. It’s the blend of your organization’s physical performance and the emotions that you…

We are about to enter the year 2023 soon!!! Can you believe it? Are you ready for it? Early in the year or just before a year ends, we sit…

At the start of a New Year, we often hear the sayings, "New Year, New Me’ or ‘In with the new out with the old." The New Year signifies new…

Is there such a thing as job security? I pondered this question for some time as I considered leaving the stability of my corporate job to step full-time into my…

The other day, I was having a conversation with a young lady. I was really impressed by her belief in herself and what she deserves. We were talking about how…

Dear Friend, Is it okay if I call you that?  I term you my friend because I have a vested interest in helping you to live your best life. What…

Has there been a time when you were on the receiving end of bad customer service? During that encounter did you consider whether you would do business with that organization…

Mark Murphy in his interview with Dan Schawbel, contributing writing for Forbes, said that “When our research tracked 20,000 new hires, 46% of them failed within 18 months. But even…