On Your Mark, Get Set
Goal!
SAT, SEPT 29, 2018 | NASSAU, THE BAHAMAS
“I help people organize their lives so that they can achieve ‘impossible’ goals”
Duquesa D. DeanPublished Author, Certified Speaker
Welcome To Duquesa D. Dean's Official Website
Mentor | Author | Trainer | Certified Speaker
I am Duquesa D. Dean. My vision is to empower and equip individuals and teams with the necessary skills for high performance and growth. www.duquesadean.com | Email: duquesa@duquesadean.com
I am Duquesa D. Dean. My vision is to empower and equip individuals and teams with the necessary skills for high performance and growth. www.duquesadean.com | Email: duquesa@duquesadean.com
Duquesa D. Dean's Books
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Duquesa D. DeanAuthor
Bruised But Not BrokenEmbark on a 21 day journey
Chase Your DreamsThe 6 step plan guide
Duquesa D. Dean's Blog
September 24, 2018
Blog
11
One Bad Apple Spoils The Bunch
Mark Murphy in his interview with Dan Schawbel, contributing writing for Forbes, said that “When our research tracked 20,000 new hires, 46% of them failed within 18 months. But even more surprising than the failure rate, was that when new hires failed, 89% of…
September 17, 2018
Blog
516
Leaders Have a Direct Impact On The Customer Experience Part 2
People management skills are a MUST for every supervisor or manager. The truth is leading people is a very hard job. It requires supervisors or managers to connect with others and to understand what the unique drivers of their team members are. One cannot…
September 07, 2018
Blog
669
Leaders Have a Direct Impact On The Customer Experience
When I think about leadership, John C Maxwell’s quote “A leader is one who knows the way, goes the way, and shows the way" comes to mind. I mean that’s what leaders should do. A leader is someone who should be knowledgeable and experienced. A leader should…
September 03, 2018
Blog
70
What Makes You Decide Whether To Go Or To Stay?
Colin Shaw defines customer experience as “the sum of all interactions between a customer and your organization. It’s the blend of your organization’s physical performance and the emotions that you create all measured against customer expectations across all…
They Make It So Easy
Blog
155
There are quite a number of components that make up the customer experience. In reality…
A Marriage Made In Heaven
Blog
208
Organizations that focus on sales with great products but provide lousy service or…
Customer Service Recovery Tips
Blog
40
For many, a complaining customer, is one no business wants or needs. The complaining…
What Is The Cashier In Your Grocery Store Teaching You?
Blog
372
Yesterday at the grocery store, I overheard two cashiers talking about shopping for…
