As I sat in the lobby of this business establishment listening to the various client interactions both by phone and in person, I started to smile. I smiled because they were getting so many of the service concepts right. As a customer service professional, it…

In the words of John C Maxwell, talent is not enough. Yes, having talent is a good starting point but talent alone will not achieve your dreams. Here’s a story that illustrates this point. My son always aspired to be a professional basket player. He is very…