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“I help people organize their lives so that they can achieve ‘impossible’ goals”
Duquesa D. DeanPublished Author, Certified Speaker
Welcome To Duquesa D. Dean's Official Website
Mentor | Author | Trainer | Certified Speaker
I am Duquesa D. Dean. My vision is to empower and equip individuals and teams with the necessary skills for high performance and growth. www.duquesadean.com | Email: duquesa@duquesadean.com
I am Duquesa D. Dean. My vision is to empower and equip individuals and teams with the necessary skills for high performance and growth. www.duquesadean.com | Email: duquesa@duquesadean.com
Duquesa D. Dean's Books
Visit the Books page and order your copies today.
Sister Stand UpAgain
Bruised But Not BrokenEmbark on a 21 day journey
Chase Your DreamsThe 6 step plan guide
Duquesa D. Dean's Blog
February 18, 2019
Blog
44
Is The Customer Always Right?
Interesting question isn’t it? For years there has been this debate about if the customer is always right. The answer is no. The customer is not always right. They are people, they make mistakes, they get angry, they respond from a place of emotion, they…
January 09, 2019
Blog
68
Do You Want To Achieve Your 2019 Goals?
We are one week into the new year! Already! Can you believe it?Early in the year or just before a year ends, we sit and think about what we would like to achieve. We're taught this from young and it's become a ritual we participate in annually.You know, when…
November 09, 2018
Blog
145
Can You Believe This Happened?
Customers are already frustrated when they either call your organization or visit your organization to complain about a product or service they purchased. It’s happened to me before. I made a purchase. I got home ready to use my product but when I opened the…
October 30, 2018
Blog
159
In Which Way Are Employees Blowing Away Your Customers?
In the customer service industry, employees are encouraged to blow away the customer. In the customer service field those who understand that providing great service is one way to give their companies an advantageous position over their competitors push…
Has This Ever Happened To You?
Blog
206
A few months back, I had the most unpleasant travel experience of my life. I needed to…
May I Take Your Order Please?
Blog
284
Recently I read a Facebook post and the discussion beneath it regarding a customer who…
Can You Really Leave It To Chance?
Blog
210
Just the other day, my colleagues and I were discussing the value organizations place on…
One Bad Apple Spoils The Bunch
Blog
173
Mark Murphy in his interview with Dan Schawbel, contributing writing for Forbes, said…
