On Your Mark, Get Set,


“I help people organize their lives so that they can achieve ‘impossible’ goals”

Welcome To Duquesa D. Dean's Official Website

Mentor | Author | Trainer | Certified Speaker

I am Duquesa D. Dean. My vision is to empower and equip individuals and teams with the necessary skills for high performance and growth. www.duquesadean.com | Email: duquesa@duquesadean.com

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Duquesa D. Dean's Books

Visit the Books page and order your copies today.
Duquesa D. Dean
Duquesa D. DeanAuthor
Bruised But Not Broken
Bruised But Not BrokenEmbark on a 21 day journey
Chase Your Dreams
Chase Your DreamsThe 6 step plan guide

Duquesa D. Dean's Blog

October 11, 2018
Blog 90

Has This Ever Happened To You?

A few months back, I had the most unpleasant travel experience of my life. I needed to return home a day earlier than initially booked and so I purchased a business class one way ticket to ensure I was able to arrive home as needed. Well to make a long story…
October 08, 2018
Blog 164

May I Take Your Order Please?

Recently I read a Facebook post and the discussion beneath it regarding a customer who decided not to utilize a speedy system policy by placing their fast food order with an employee stationed outside for the sole purpose of receiving them. The customer drove…
October 01, 2018
Blog 100

Can You Really Leave It To Chance?

Just the other day, my colleagues and I were discussing the value organizations place on the new employee orientation process and on providing consistent customer service training. I’m sure you’ve experienced it; showing up for work at the new job you scored…

What Makes You Decide Whether To Go Or To Stay?

Blog 84
Colin Shaw defines customer experience as “the sum of all interactions between a customer…

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