A few months back, I had the most unpleasant travel experience of my life. I needed to return home a day earlier than initially booked and so I purchased a business class one way ticket to ensure I was able to arrive home as needed. Well to make a long story…

Recently I read a Facebook post and the discussion beneath it regarding a customer who decided not to utilize a speedy system policy by placing their fast food order with an employee stationed outside for the sole purpose of receiving them. The customer drove…

Just the other day, my colleagues and I were discussing the value organizations place on the new employee orientation process and on providing consistent customer service training. I’m sure you’ve experienced it; showing up for work at the new job you scored…