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As I sat in the lobby of this business establishment listening to the various client interactions both by phone and in person, I started to smile.  I smiled because they…

On Saturday past, I sat in a local business flabbergasted by the lack of clearly defined processes and the blatant disregard and disrespect given to their customers.As I sat, well…

In the words of John C Maxwell, talent is not enough.  Yes, having talent is a good starting point but talent alone will not achieve your dreams.  Here’s a story…

Mark Murphy in his interview with Dan Schawbel, contributing writing for Forbes, said that “When our research tracked 20,000 new hires, 46% of them failed within 18 months. But even…

Melody Beattie explains how I feel about gratitude best. She says that “Gratitude makes sense of our past, brings peace for today, and creates a vision for tomorrow.” As I…

Yes yes I know.  We’ve been conditioned from very young to seek someone to complete us.  As a part of our play routines, we played with tea sets, dolls, and…

The evil Queen in the Snow White fairy tale stood in the mirror every day and asked the question “Mirror, Mirror on the wall, who is the fairest one of…

It's been proven time and time again that most people who leave jobs do so because of "bad" managers. Bad managers create cultures that result in employees tapping out, doing…

Welcome quarter two!This is the first day of the second quarter of the 2019 year!  What an exciting time!  Another new beginning!How was the first quarter of the year?  For…

Has there been a time when you were on the receiving end of bad service?  During that encounter did you consider whether you would do business with that organization again? …