Flawless and Fabulous

As I sat in the lobby of this business establishment listening to the various client interactions both by phone and in person, I started to smile.  I smiled because they…

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Hiring The Right Attitude

Mark Murphy in his interview with Dan Schawbel, contributing writing for Forbes, said that “When our research tracked 20,000 new hires, 46% of them failed within 18 months. But even…

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Mirror Mirror On The Wall

The evil Queen in the Snow White fairy tale stood in the mirror every day and asked the question “Mirror, Mirror on the wall, who is the fairest one of…

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There’s Still Time

Welcome quarter two!This is the first day of the second quarter of the 2019 year!  What an exciting time!  Another new beginning!How was the first quarter of the year?  For…

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The Staggering Cost of Poor Service

Has there been a time when you were on the receiving end of bad service?  During that encounter did you consider whether you would do business with that organization again? …

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