Duquesa D. Dean's Blog

#vision #purpose #emerge #stronger

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When I think about leadership, John C Maxwell’s quote “A leader is one who knows the way, goes the way, and shows the way” comes to mind.  I mean that’s what leaders should do. A leader is someone who should be knowledgeable and experienced.   A leader should have a clear vision of where they are going.  They should be able to connect well with others.  Leadership is about influencing others not intimating others to do what needs to be done.  A leader is someone who knows how to be in the trenches with you but also someone who understands that they need to avoid getting bogged down in the day to day because they need to stay focused on the bigger picture.  They understand they will be times when they will need to pitch in and help but they also know they must stay focused on the big picture and achieving company goals.

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Just the other day, my colleagues and I were discussing the little value organizations place on the orientation process and on consistent customer service training.  I’m sure you’ve experienced it; showing up for work at the new job you scored and asked to shadow another employee who will show you the “ropes”.  Believe it or not, organizations place the enormous task of getting their new employees to buy into their vision, mission, values and culture on another team member, who has more than likely not been trained to properly teach them.

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People management skills are a MUST for every supervisor or manager.  The truth is leading people is a very hard job.  It requires supervisors or managers to connect with others and to understand what the unique drivers of their team members are.  One cannot take a generic approach to managing people.  We are all different; different needs, different backgrounds & upbringing, different goals and desires, etc.  Successfully leading a team requires the supervisor or manager to connect individually with team members and to focus them on achieving the needed results but doing so in a way that makes employees feel like they want to contribute instead of being forced to.  Many managers say employees are paid to do a job and yes I agree with you, they are.  I also believe that when managers connect with their team in ways that demonstrate they value them, the organization benefits from results that far exceed what the employee is paid for.

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